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FAQ:
Q: Why is the VeSync app showing disconnected constantly? A: The scale will power off 20 seconds after displaying your body indexes in order to save power. During that time, it will show "disconnected". To reconnect, turn the scale back on and open the app.
Q: How do multiple users use the same scale? A: There are 2 ways: (1) Multiple Users with Separate VeSync Accounts. Please note only 5 VeSync accounts can pair with the smart scale at a time. (2) Multiple Users with a Shared VeSync Account. Users who create or log in to a VeSync account can create multiple user profiles within their account. All users can log in to the same account (on their own smartphones) without requiring the other users to log out.
Q: How to do firmware update? A: Please follow these simple steps: (1) Turn on your phone Bluetooth. (2) Light up the scale. (3) Open the app and click the scale picture to go to the device page. Wait for several seconds for it to connect to Bluetooth. There will be a Bluetooth icon that appears in blue on the screen display when it's connected. (4) Follow the in-app firmware update instruction to update it. Do not let the scale display turns off when connecting or updating.
Operating System: iOS® 12.0+ or Android™ 6.0+
Note: (1) The iphone and apple watch in the image are not included. (2) Only body weight can be synced to MyFitnessPal. MyFitnessPal doesn't allow syncing all data to VeSync. (3) Consult a healthcare professional before using the smart scale if you are pregnant or using medical electronic equipment such as a pacemaker.
FSA / HSA eligible
IMMERSIVE APP EXPERIENCE: The free VeSync app can sync information with Apple Health, Google Fit, FitBit, MyFitnessPal and Samsung Health. Set goals on the app, record exercise and food calories, track your progress with data graphs. Rest assured, VeSync will not share your personal information with any third parties.
SMART FUN INTERACTIVE DISPLAY: Unlike conventional scales, the colorful TFT screen allows you to track progress, provides fun, customized and interactive messages even without having to get your phone. The measurements will automatically sync to the VeSync app via WiFi connection.
JUST ASK ALEXA: "Alexa, ask VeSync how much weight I have lost this month." Keep the motivation going with hands-free voice control.
FULL BIOMETRIC ANALYSIS: Getting thinner but not losing any weight? This is due to muscle gain and fat loss. A conventional scale won't show you that, but the Etekcity Apex smart scale will. View 14 biometric measurements, including weight, BMI, body fat, heart rate, etc.
CONSISTENT ACCURACY: Upgraded with ITO-coating for accurate results, the Apex scale guides your feet to the right place, so you don't have to guess anymore.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
product_dimensions | 11.8 x 11.8 x 1.1 inches; 4.28 Pounds | ||||
item_model_number | EFS-A591S-KUS | ||||
batteries | 1 Lithium Ion batteries required. (included) | ||||
date_first_available | November 13, 2021 | ||||
manufacturer | Etekcity | ||||
country_of_origin | China | ||||
best_sellers_rank | #203 in Health & Household (See Top 100 in Health & Household) #2 in Digital Bathroom Scales | ||||
customer_reviews |
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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